Maskchat
Legal Terms

Terms & Conditions

These terms govern your use of Mask Chat services. By accessing our platform, you agree to be bound by these terms and our Privacy Policy.

License Agreement

Non-exclusive, non-transferable license for service use

Payment Terms

Clear refund and late payment policies

Data Protection

Full GDPR compliance with 3-year retention period

Liability

Clear limitations of liability and warranties

1. Introduction

These Terms and Conditions govern the use of the Mask Chat website (https://themaskchat.com/) and the services provided, which include AI-powered chatbot solutions for various industries.

By accessing or using our services, you agree to be bound by these Terms and Conditions.

2. Definitions

  • "User": Refers to anyone using our services
  • "Services": AI chatbot and other software solutions provided by Mask Chat
  • "Company": Refers to Adroit Tech, the parent company of Mask Chat

3. Use of Services

Granted Rights

  • Non-exclusive license to use services
  • Non-transferable rights
  • Commercial use for your business

Restrictions

  • No reverse engineering of software
  • No unauthorized distribution
  • No modification of source code

5. Payment Terms

Refund Policy

Refunds are only applicable after discussion with customer support for strong valid reasons.

No refund of more than one month's payment is applicable.

Late Payments

Monthly Plans

Account will be blocked if payment is not made within the specified time

Yearly Plans

Late payments result in account restrictions from services and solutions

6. Intellectual Property

Ownership

Mask Chat retains complete ownership of all intellectual property related to the services, including software, trademarks, copyrights, and patents.

Trademark Usage

Users may not use Mask Chat's trademarks, logos, or branding without explicit written permission.

12. Termination

Cancellation Policy

Monthly Plans

Can be cancelled before the start of the new month

Yearly Plans

Can be cancelled before the start of the new year

Effects of Termination

  • Immediate revocation of service access
  • Application of data retention policies
  • Final billing according to usage

13. Governing Law

German Jurisdiction

These terms are governed by the laws of Germany. Any disputes will be resolved under German jurisdiction in the appropriate courts.

15. Contact Information

Mask Chat Support

[email protected]
+49 (0) 6229 9336659

Updates to Terms

Mask Chat reserves the right to modify these Terms and Conditions at any time. Users will be notified of significant changes through our website or email.

It is your responsibility to review these terms periodically for updates.