1. Introduction 

• Overview: These Terms and Conditions govern the use of the Mask Chat website https://themaskchat.com/ and the services provided, which include AI-powered chatbot solutions for various industries. 

• Acceptance: By accessing or using our services, you agree to be bound by these Terms and Conditions. 

2. Definitions 

• Key Terms: “User” refers to anyone using our services. “Services” refers to the AI chatbot and other software solutions provided by Mask Chat which is a subsidy of Adroit Tech. “Company” refers to Adroit Tech. 

3. Use of Services 

• License: Users are granted a non-exclusive, non-transferable license to use the chatbots and software services and solutions. 

• Restrictions: Users are not allowed reverse engineer, distribute, or modify the software at all. 

4. User Accounts 

• Registration: Users must provide accurate information when creating an account. 

• Account Security: Users are responsible for maintaining the security of their account information. 

5. Payment Terms 

• Pricing: Details on pricing for different service tiers are available on the website. 

• Refunds: Refund is only applicable after discussion with customer for strong valid reason. No Refund of more than a month is applicable. 

• Late Payments: In case of late payment for monthly plan the account will be blocked from accessing services if the payment is not made in between said time. For yearly plan late payments will also result in account restrictions from services and solutions. 

6. Intellectual Property 

• Ownership: Adroit Tech retains ownership of all intellectual property related to the services. 

• Trademarks: Users may not use Mask Chat’s trademarks without permission. 

7. Privacy and Data Protection 

• GDPR Compliance: Mask Chat complies with GDPR regulations, ensuring the protection of personal data. 

• Data Collection: Personal data collected includes user information necessary for providing services. 

• User Rights: Users have rights under GDPR, including access, rectification, and erasure of their data. 

• Data Processing: Personal data is processed and stored securely; The database storage and servers are fully protected from any outside influence. The databases have been developed using best practices to avoid any intrusion or attack. 

• Third-Party Sharing: Data may be shared with third parties for service delivery; specific conditions need more information. 

• Cookies Policy: For cookies policies please refer to the cookies policy document. 

8. Confidentiality 

• User Information: Adroit Tech protects user confidential information for visitors of https://themaskchat.com/. 

• Company Information: Users must not disclose company confidential information. 

9. Limitation of Liability 

• Exclusions: Mask Chat is not liable for direct, indirect, incidental, or consequential damages arising from the use of services. 

10. Warranties and Disclaimers 

• Software Performance: The services are provided “as is” without warranties of any kind. 

• Third-Party Services: Mask Chat is not responsible for third-party services integrated with their solutions.  

11. Indemnification 

• User Obligations: Users agree to indemnify Mask Chat for any claims arising from their use of the services. 

12. Termination 

• Conditions: The agreement can be terminated by either party under specified conditions; Monthly plan can be cancelled before starting of new month. Yearly plan can be cancelled before start of new year. 

• Effects: Upon termination, access to services is revoked, and data retention policies apply. 

13. Governing Law 

• Jurisdiction: These terms are governed by the laws of Germany, and any disputes will be resolved under German jurisdiction. 

14. Changes to Terms 

• Modification: Mask Chat reserves the right to modify these Terms and Conditions at any time. 

• Notification: Users will be notified of significant changes through the website or email. 

15. Contact Information 

• Support: For support and questions regarding the T&C, users can contact Adroit Tech at [email protected], [email protected] or +49 (0) 6229 9336659. 

GDPR-Specific Clauses 

Data Protection Officer (DPO) 

• Contact Details: For Data Protection related questions of queries you can contact Adroit Tech at [email protected] or +49 (0) 6229 9336659. 

Data Processing Agreement (DPA) 

• Sub-Processors: No Data is handled by any third party. Gathered data is only handled by Adroit Tech own professionals and is stored in safe server where firewalls and encryption is maintained. 

• Data Breaches: In accordance with Article 33 of GDPR, Mask Chat implements the following procedure for notifying users and higher authorities in the event of a data breach: 

• Immediate Notification: Upon becoming aware of a data breach, Mask Chat will notify the relevant supervisory authority without undue delay, and where feasible, within 72 hours. 

• Content of Notification: The notification to the supervisory authority will include: 

• A description of the nature of the data breach, including the categories and approximate number of data subjects and personal data records concerned. 

• The likely consequences of the data breach. 

• Measures taken or proposed to address the breach and mitigate its possible adverse effects. 

• User Notification: If the breach is likely to result in a high risk to the rights and freedoms of individuals, Mask Chat will also inform the affected users without undue delay. The communication will include: 

• A clear description of the breach. 

• The likely consequences of the breach. 

• The measures taken or proposed to address the breach and mitigate its effects. 

• Contact details for further information. 

• Record-Keeping: Mask Chat will document all data breaches, including their causes, effects, and remedial actions taken, and will make this documentation available to the supervisory authority upon request. 

• By following this procedure, Adroit Tech ensures compliance with GDPR and protects the rights and interests of its users. 

• Data Subject Requests 

Access Requests: In accordance with GDPR, Adroit Tech provides the following procedure for data subject requests: 

1. Submitting a Request: Data subjects can submit requests regarding their personal data by contacting us at [email protected], [email protected] . 

2. Types of Requests: Data subjects can request: 

• Access to their personal data. 

• Rectification of inaccurate data. 

• Erasure of personal data (right to be forgotten). 

• Restriction of processing. 

• Data portability. 

• Objection to processing. 

3. Verification: Adroit Tech will verify the identity of the requester to ensure data protection and prevent unauthorized access. 

4. Response Time: We will respond to all valid requests within one month of receipt. If the request is complex, this period may be extended by an additional two months, in which case the data subject will be informed of the extension and the reasons for the delay. 

5. Free of Charge: Requests are processed free of charge. However, if requests are manifestly unfounded or excessive, we may charge a reasonable fee or refuse to act on the request. 

6. Communication: The response will be provided in a concise, transparent, intelligible, and easily accessible form, using clear and plain language. 

By following this procedure, Adroit Tech ensures compliance with GDPR and upholds the rights of data subjects. 

Erasure Requests: In accordance with GDPR, Adroit Tech provides the following procedure for data erasure requests: 

1. Submitting a Request: Data subjects can request the erasure of their personal data by contacting us at [email protected] or [email protected] . 

2. Verification: Adroit Tech will verify the identity of the requester to ensure data protection and prevent unauthorized access. 

3. Eligibility: Data erasure requests will be processed if: 

• The personal data is no longer necessary for the purposes it was collected. 

• The data subject withdraws consent and there is no other legal ground for processing. 

• The data subject objects to the processing and there are no overriding legitimate grounds. 

• The personal data has been unlawfully processed. 

• The personal data must be erased to comply with a legal obligation. 

4. Response Time: We will respond to all valid requests within one month of receipt. If the request is complex, this period may be extended by an additional two months, in which case the data subject will be informed of the extension and the reasons for the delay. 

5. Communication: The response will be provided in a concise, transparent, intelligible, and easily accessible form, using clear and plain language. If the request is granted, Mask Chat will inform the data subject of the data erasure and the fact that their data has been deleted. 

By following this procedure, Mask Chat ensures compliance with GDPR and upholds the rights of data subjects regarding the erasure of their personal data. 

Data Retention 

Retention Periods: In accordance with GDPR, Adroit Tech provides the following procedure for the retention of personal data: 

1. Retention Period: Personal data will be retained for a period of 3 years from the date of collection or the last interaction with the data subject, whichever is later. 

2. Deletion on Request: Data subjects have the right to request the deletion of their personal data at any time by contacting us at [email protected] or [email protected] . 

3. Verification: Adroit Tech will verify the identity of the requester to ensure data protection and prevent unauthorized access. 

4. Response Time: We will respond to all valid deletion requests within one month of receipt. If the request is complex, this period may be extended by an additional two months, in which case the data subject will be informed of the extension and the reasons for the delay. 

5. Notification of Deletion: Upon completion of the data deletion process, Adroit Tech will inform the data subject that their personal data has been successfully deleted. 

By following this procedure, Mask Chat ensures compliance with GDPR and upholds the rights of data subjects regarding the retention and deletion of their personal data.