Privacy Policy
We are committed to protecting your privacy and ensuring the security of your personal data in compliance with GDPR and other data protection regulations.
Introduction
This Privacy Policy explains how Mask Chat (a subsidiary of Adroit Tech) collects, uses, processes, and protects your personal data when you use our services. We are fully compliant with the General Data Protection Regulation (GDPR) and other applicable data protection laws.
Effective Date: This policy is effective as of January 1, 2024
GDPR Compliance
Mask Chat is fully compliant with GDPR regulations. We implement appropriate technical and organizational measures to ensure the security of your personal data.
Right to Access
You have the right to access your personal data and receive a copy of the data we hold about you.
Right to Rectification
You can request correction of inaccurate or incomplete personal data.
Right to Erasure
You can request deletion of your personal data under certain circumstances.
Right to Data Portability
You can receive your data in a structured, commonly used format.
Data Collection & Use
Types of Data We Collect
- Account Information: Name, email address, contact details when you create an account
- Usage Data: Information about how you use our services and chatbots
- Technical Data: IP address, browser type, device information for security and optimization
- Communication Data: Messages and queries sent through our chatbots
Purpose of Data Processing
- To provide and maintain our AI chatbot services
- To communicate with you about service updates and support
- To improve and optimize our services
- To comply with legal obligations
Data Security
Security Measures
- End-to-end encryption for all data transmissions
- Secure servers with advanced firewall protection
- Regular security audits and penetration testing
- Access controls and authentication mechanisms
Data Breach Procedure
In accordance with GDPR Article 33, we have implemented a comprehensive data breach response procedure:
- Immediate notification to supervisory authorities within 72 hours
- Notification to affected users if high risk to rights and freedoms
- Detailed documentation of all breaches and remedial actions
Data Retention & Deletion
Retention Period
Personal data is retained for 3 years from the date of collection or last interaction, whichever is later. After this period, data is securely deleted.
Right to Erasure
You can request deletion of your personal data at any time by contacting us. We will respond to valid requests within 1 month (may be extended by 2 months for complex requests).
Third-Party Data Sharing
No Third-Party Data Processing
All gathered data is handled exclusively by Adroit Tech professionals.No data is shared with or processed by third parties.Our databases are developed using industry best practices and are fully protected against intrusion or attacks.
Contact Information
General Support
Policy Updates
We reserve the right to modify this Privacy Policy at any time. Significant changes will be notified through our website or email. Please review this policy periodically for updates.