Omni Inbox — All Your Conversations in One Place

Every message matters when
With our Omni Inbox, you can bring together all your customer chats at one place making it easy to manage and give one clean, easy-to-manage inbox.

No switching between apps. No chances of  missed messages. Just smooth, organized customer support that keeps your team in control and your customers are also satisfied.

One Inbox, Endless Conversations

Your customers are everywhere — on WhatsApp, social media, or email.
The Omni Inbox brings all those conversations together so your customer support team can respond to them from one place.

Everything’s connected, everything’s searchable, and nothing slips through from sales to queries. It’s faster support, fewer loopholes , and happier customers.

Teamwork That Actually Works

Great customer support doesn’t happen alone.
With Maskchat’s Omni Inbox, multiple agents can handle chats at the same time , assign conversations, leave internal notes, and keep team aligned.

No overlap. No confusion. Just clear communication and real-time collaboration that helps your team stay efficient and your customers feel heard.

Let Automation Do the Heavy Lifting

Repetitive tasks shouldn’t slow your team down.
Set up auto-replies, quick responses, and smart routing so customers get the right help instantly.

Welcome new leads, send follow-ups, and update customers automatically — while your support team focuses on solving real problems.
Automation doesn’t replace human connection — it makes it stronger.

Built on Security. Ready to Scale.

Your customer data deserves protection,and Maskchat ensures that
Every message is end-to-end encrypted, keeping conversations private and secure.

Whether your team handles 100 or 30000 chats a day, the platform runs smoothly and grows with you. This improves over all customer support and satisfaction.

All the Support at one place

 Unified Dashboard — WhatsApp, social media, and emails all in one view.
  Multi-Agent Access — Collaborate and reply faster as a team.
  Smart Filters & Search — Find messages instantly.
  Automation Tools — Auto-replies, workflows, and quick responses.
  End-to-End Security — Every chat protected by design.
  Analytics Dashboard — Measure and improve team performance.

Connect Your Tools. Work Smarter.

The Omni Inbox integrates with so  your support system fits right into your workflow.

• Automatically sync data from your CRM or store.
  
• Trigger WhatsApp alerts for new leads or orders.
  
• Connect Shopify, WooCommerce, etc
  
• Automate repetitive customer support tasks to sa.ve time
  

When everything is at one place, your Omni Inbox becomes the heartbeat of your customer support, making it super easy and simple to use.