The food delivery industry has seen dramatic shifts in recent years, shaped by the rise of convenience-first platforms and changing consumer behavior. Among the several of options available, Grubhub is preferred by Americans. But WhatsEat—is here to change the things by offering something new and convienent: ordering food through WhatsApp.
If you’re wondering which platform will perform better, it really depends on what you prefer the most. In this blog we will look in how both platform operates, their main strengths, and which users they’re best suited for.
User Experience: Simplicity vs. Sophistication
The user experience is very important. WhatsApp makes the entire process super easy. This is because no download or signups are required for it. All you have to do is simply send a message with just few clicks. It is just easy as chatting with friend on chat, increasing speed, and ensuring convenience. The conversation might feel like human and less robotic.
In comparison, Grubhub offers a mobile app or website, users can easily search for restaurants, location, ratings, or deals. Customers can see the menus through pictures, reviews and apply filters. This level of functionality is best for the people who want to explore options and vast ordering experience.
Accessibility and Device Compatibility
WhatsEat works in WhatsApp, which is the most used App worldwide. This gives it a great benefit in terms of accessibility, when people don’t prefer to download many Apps on their website. It’s easy to use, and also works in the area when there are low signals.
Grubhub, requires users to install an app or access a website. While this is a major requirement for most modern services, it adds an extra step and big hurdle for people with limited phone storage, or with poor internet network.
Restaurant Availability and Geographic Reach
Grubhub wins when it comes to variety of food options. With partnerships spanning thousands of restaurants in major states the United States, this app provides various options for every taste bud. You will find options form various cuisine in one App.
WhatsEat is new in the market but it is for one restaurant where they can get order for their own menu. There is no high commission fees of third-party platforms involved. While this is new but can bring great benefit as it gives new and small scales businesses a fairer chance to grow, and also results in fair prices and personalized service for their customers. This also helps in more control over the customer base.
Pricing and Hidden Charges
One of the biggest drawback when it comes food delivery platforms like Grubhub is the extra charges. In addition to the price of your meal, there are serve you’re often hit with service fees, delivery charges, and also increased prices for the food. These fees can result in increased prices for the customers.
With WhatsEat, there is no middle man involved. Since customers are placing order directly with restaurants via WhatsApp, since there are no third party costs involved. This results lower costs, both for the customer in terms of price and the restaurants in terms as there are no third party commissions. . The prices are more real and more deals that are affordable.
Customer Support and Service Flow
Customer service is another aspect where these platforms are different. They offer help via email or chat via the app, offering traditional way. This may not feel personal. This might feel like automated and robotic.
WhatsEat takes gives a personal touch as it uses WhatsApp’s real-time chat. If there’s a problem with your order, you’re in direct contact with restaurant. . It’s more fast, efficient, and there no robotic replies.
Innovation and User-Centered Design
Grubhub continues to be on the top with features like loyalty programs, group orders, and scheduled deliveries. It is a good choice if the customer is tech savvy.
But WhatsEat brings innovation in its own way. It is as simple as chatting with a friend to order food. Just 2 messages and you are done. Ordering food the way you chat with any family, friend or business. There is no need to learn any platform as everyone is aware of this platform already, as what Sapp is the most used App.
So, Which One Should be the best choice?
If you want to give customers the ease of use, low data usage, then WhatsEat is the go to platform. It’s especially ideal if WhatsApp is widely used App in the country.
However, if you want to give your customer choice of choosing you among others, and apply filters to make good decisions, and several options at their fingertips along with reviews, then grubhub is an option for you.
Both platforms aim to make food ordering process is easy— but WhatsEat is the future as its time saver and convenient. It is here to change the food industry ordering process.
