The food delivery industry has evolved with digitalization. The way people order food is changing with every passing day. The requirement of customers are simple convenience, speed, and user experience at the forefront of consumer needs, platforms like Foodpanda have established themselves as brand names, while new tools emerging like WhatsEat are challenging the current third party Apps. So, now let’s compare two platforms. This blog will walk you through weaknesses, strengthen, and features.  This will make you decide better that what suits your restaurant the best.

Overview

Foodpanda

Foodpanda is a key player in the global food delivery market, this is serving people in many countries.  Users can download and explore various restaurants within the App. This provides a n option for customers to order and pay through it, and also track deliveries.  Over the years, it has developed a strong logistical network to support its operations and keep up with the high demand for food delivery.

WhatsEat

WhatsEat is an emerging platform built around the most used App—WhatsApp. It eliminates the need to download any third party App, your customers can order all through WhatsApp. It helps to make ordering process as simple as possible. This is the best for the users who prefer simplicity and ease, making food ordering process quick and fast.

Ease of Use

Foodpanda

Food panda offers user experience that is visual, accessible easily by downloading mobile app or though website. While it offers various set of options like search filters, payment options, and order tracking facilities, these features can be complicated too for the customers who are not tech-savvy. The process of ordering requires going through different pages of browsing menus, selecting your order, and checking out and payment.  This might seem a bit lengthy and extra steps for the customers.

WhatsEat

WhatsEat is known for its simple ordering. No extra app is required and there is no need for signups. The entire food ordering process takes place within WhatsApp. People already find WhatsApp as it is the most used App globally. Users can start an instant conversation with the restaurant, check the menu, place order view the menu, and get order confirmation. This simple process makes it very easy to use, accessible, especially for people who aren’t tech savvy.

Winner for ease of use, WhatsEat

WhatsEat’s helps to remove extra layers of steps, making it easy for customers to use and simplify the food ordering.

Restaurant Listings & Reach

Foodpanda

Foodpanda has many restaurants on board, including well-established international chains such as McDonald’s, Pizza hut, KFC, and more. It has many options which makes it the biggest perk for the users, they have an option to select from. However, the options depend on the areas and radius and location.

WhatsEat

While WhatsEat is new in the market, it focuses on providing ordering solution direct to owners. WhatsEat enables restaurants to update their menus instantly, enabling them to keep direct communication with customers. Though it doesn’t provide various options like Foodpanda. WhatsEat caters people easily.

Winner for options is  Foodpanda

Foodpanda offers various options all at one place for customers.

Winner for supporting small business is definitely  WhatsEat

WhatsEat standout as promoting smaller, local eateries, providing them with a platform that don’t charge commissions and is solely for them.

Ordering Process

Foodpanda

The ordering process on Foodpanda is like it is for all other App. Customers download the app or open website, search restaurants, select. Users must open the app or website, search for their preferred restaurant, go through the menu, add the items they want in the cart, and then checkout and pay. Payment options can be through card or cash on delivery. Once the order is placed, there is also a feature to track the orders.

WhatsEat

WhatsEat only rely on WhatsApp for all the process. Customers can start a conversation with the restaurant via WhatsApp, browse the menu, and place an order, all within the chat of WhatsApp. There’s no need to go through several screens or open or download.

Winner is WhatsEat for speed and ease of ordering

WhatsEat ensures that there is no need for apps or multiple steps, making the process faster and efficient.

Customer Support & Responsiveness

Foodpanda

Foodpanda offers customer support within the App itself, but there are delays in receiving responses. The support is provided by third party not restaurants directly.

WhatsEat

WhatsEat’s works within WhatsApp allows users to directly talk with restaurant. This ensures personal and direct real-time engagement that leads to customer satisfaction. Since WhatsEat is designed around chat of WhatsApp, if there are any order issues, queries, it can managed within that chat immediately.

WhatsEat wins in terms of better customer support.

With WhatsEat, the communication is direct and real time.

Pricing & Promotions

Foodpanda

Foodpanda often runs promotions and discount coupons for first time users and also time to time However, its pricing structure can vary as restaurants might charge a bit high due to commission associated with the platform. . This can be disappointing with customers who are budget conscious.

WhatsEat

WhatsEat don’t charge any commission, more sales means more profit. This means restaurants can offer affordability to customers. The profit earned can be passed down to customers in terms of discounts and more deals.

WhatsEat winner when it comes to pricing

WhatsEat’s don’t charge any commission allow for better pricing, which benefits both restaurants and customer in long run.

Technology & Innovation

Foodpanda

Foodpanda offers many features live order tracking, integration with multiple payment systems and also promotion through the App itself. The platform has own riders , which might result in delay due to more orders. The technology used is robust, and is traditional App based model.

WhatsEat

WhatsEat rely on WhatsApp API, integrating restaurant ordering into the Chat of WhatsApp. This innovative approach makes food ordering super easy and matter of seconds. WhatsEat also allows restaurants to manage orders itself , ensuring more control over the operations.

WhatsEat is leading in innovation

WhatsEat’s use of WhatsApp for food ordering and is something new and like never before.

Conclusion Which One Should You Choose for your restaurant?

• Choose Foodpanda if:
  • If you can handle feature-heavy app for your customers
  • If you are willing to give away commission with every order
• Choose WhatsEat if:
  • You want to give customers app-free way to order food using WhatsApp.
  • You want give an experience of personalized customer support.
  • You want to ensure hustle free experience for the customers